Q. How often should I get my pet groomed?
A. On the average, dogs should be groomed every four to six weeks. Of course, this depends on the owner’s ability to do daily brush outs, your pet’s breed,
coat and how often your dog is outside. You may want your dog to
be groomed on a tighter schedule to keep their cuts crisp. Since I
only have one mobile salon, you should try to “lock in” a recurring
appointment to prevent being closed out when I am no longer able to
accept new clients.
Q. Does frequent bathing harm my pet’s coat?
A. No, veterinarians will encourage you to have your pet groomed on a
regular basis. I use only high quality shampoos and conditioners to promote healthy skin and coat.
Q. My dog sheds all the time, any help for that?
A. Yes, I can de-shed the coat during and after bathing which reduces
shedding.
Q. My dog/cat is really, really matted, what can you do for him?
A. I offer a relaxing, pain free, grooming experience for your pet. If
your pet is severely matted, I would suggest a “shave
down” using the longest length blade that will penetrate the mats. Just remember, it is more humane to cut down the coat and
start all over again than to de-mat a heavily matted coat. Also,
decreasing the time between appointments and/or settling for a
different coat style should be discussed in this situation.
Q. What type of products do you use on my pet?
A. In an attempt to give my clients the best service, I use only
premium shampoos and conditioners that are designed specifically for
pets. However, if you prefer that I use your pet shampoo, just provide
me with it.
Q. How do you know your exact arrival time?
A. I will give you an open window of 1 1/2 hours for arrival time. If
I know that I will not be able to arrive within that window, I will
call you. Please make sure you take your dog out to potty before I
arrive.
Q. Do I have to be home for you to groom my pet?
A. For the first or second time, yes. When both your pet and I feel
comfortable with each other, we can make arrangements for grooming to
be done without your presence.
Q. What if the client needs to cancel their pet’s appointment?
A. No problem, as long as you notify me 24 hours in advance of your
appointment, (so that I can fill this time slot with another client’s
pet). If it is less than 24 hours, call me on my Cell phone
(770-710-9003), thus saving me from driving to your residence. If you
do not call to cancel your appointment, a $20.00 fuel fee will be
accessed, which must be paid prior to your next appointment.
Q. What happens when Professional Pet Spa needs to cancel an
appointment?
A. On rare occasions, I may need to cancel an appointment due to
weather conditions, road conditions, equipment breakdowns or
personal/family illness. I will make every effort to contact you in
advance to reschedule your appointment.
Q. What about No Shows?
A. If you are not home when I arrive for your scheduled and confirmed
appointment, you will be assessed a $20.00 No-Show Fee.
Q. What type of payments do you accept?
A. All grooming fees must be paid at the time of service by cash,
check or credit/debit card. A $30.00 fee for returned checks will be
charged and must be paid before another appointment is made. At that
time, I will go to a cash only basis.
Q. Is mobile grooming more expensive than shop grooming?
A. Yes, usually around $20.00 more per pet. For that extra money, you
get the convenience of not making 2 trips to your local grooming shop
and having to wait approximately 4 hours in between drop-off and
pick-up time. Your pet will also benefit from a less stressful
environment with no barking dogs, no wait time, with only me
grooming your pet each and every time.
Q. Do you need to plug into my electric outlet or use my water?
A. No, my salon is a completely self-contained unit. I have both warm
fresh water and grey water tanks on board. I have an generator that
provides for all of my electrical needs. The unit is warm in the
winter, and cool in the summer.
Q. Do you have evening or weekend appointments? What about an
emergency appointment?
A. I can schedule off-hour appointments if the situation requires it.
There is an extra charge for this accommodation.
Q. How do I schedule an appointment?
A. I may not be available during the working day to answer
your call; however, if you leave me the following information, I will
get back with you ASAP
- Your name & address with zip code
- Your phone number
10 Reasons Why Your Dog’s Haircut Costs More Than Yours!
- You don’t go for 8 weeks and NEVER wash or brush your hair.
- Your hairdresser doesn’t have to CARRY you back and forth, kicking and screaming, to the sink.
- Your hairdresser doesn’t wash and clean your rear end and give you a sanitary trim!
- Your hairdresser doesn’t clean your ears!
- Your hairdresser doesn’t have to remove the boogies from your eyes.
- You sit still. You don’t bite & scratch your hairdresser.
- Your hair cut doesn’t include a manicure and pedicure.
- Your hairdresser only washes and cuts hair on your head!
- You don’t decide to do an Operatic Solo at the top of your lungs and encourage all other patrons to join in!
- The likelihood of you peeing or pooping while your hair is being cut is slim.